Tech Majlis Expert

Tech Majlis Expert

Tech Majlis Expert- Senior Associate Role Responsibilities and Duties:

• Country Customer Support:
  • Desktop
  • L1 Network
  • L1 Collaboration
  • L1 Printers
    • Receive and handle escalated requests for support, following agreed procedures.
    • Log escalated incidents and support requests and maintain relevant records.
    • Investigate escalated, non-routine and high-impact incidents to responsible service owners and seek resolution.
    • Analyze metrics and reports on the performance of the support management process.
• Country Customer Satisfaction
  • Ensure that customers have a positive experience with TechMajlis service.
  • Participate in Operations reviews of TechMajlis service covering Country customer Satisfaction, SLA performance, Operational metrics (Ageing tickets, Tickets quality, IT assets allocation/deallocation etc.)
• Country Project Support
  • Assist in planning and executing TechMajlis rollout projects and system implementations in the field in an organized and effective manner.
  • Assist in planning and managing new office build outs, and office moves;
• Country Asset Control Management
  • Use agreed procedures to create and maintain an accurate register of assets.
  • Perform activities related to the administration of assets.
  • Produce routine reports to assist asset management activities and decision-making.

"At PwC we are an equal opportunity employer and as part of our commitment to both our Regional sustainability strategy and to remain compliant with relevant local labour laws, some of our roles will be dedicated for National talent only."