Quality Assurance Specialist Contact Center
Posted on :
10-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
10-04-2024
Job Description
Req ID : 2402046
- Maintain and develop internal support and contact center quality standards.
- Review a subset of support agents’ conversations (calls, emails, chat, etc)
- Assess support interactions based on internal standards;
- Accompany evaluations with meaningful and constructive feedback;
- Discuss and explain feedback with agents in regular meetings;
- Analyze all customer service metrics (e.g. CSAT, FRT, ART, AHT) and how the support team’s performance affects those KPIs;
- Create strategies to improve support KPIs;
Employment Type
Full Time
Key Skills
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