Technical Account Manager Cloud Infrastructure

We are seeking a highly motivated and sales-focused Technical Account Manager (TAM) to join our dynamic team. The TAM will play a critical role in supporting our sales efforts and ensuring the success of our customers' technical journey throughout the sales lifecycle. The ideal candidate will have a strong background in cloud infrastructure, excellent communication skills, and a proven technical sales and technical account management track record.

Responsibilities:

1. Sales Support & Enablement: Act as the sales team's primary technical point of contact, providing technical expertise and support throughout the sales process.
   • Assist in the preparation and delivery of technical presentations and demonstrations.
   • Understand customer requirements and provide appropriate technical solutions.
   • Engage with potential customers to understand their business needs and technical requirements.
2. Customer Onboarding & Adoption: Ensure a smooth onboarding experience for new customers and assist in the adoption of cloud infrastructure solutions.
   • Provide guidance and support in the implementation and configuration of cloud services.
   • Facilitate training sessions and workshops to enhance customer understanding and proficiency.
3. Account Management: Build and maintain strong, long-lasting customer relationships.
   • Regularly meet with customers to ensure their satisfaction and address any technical issues or concerns.
   • Work closely with the sales team to identify upsell and cross-sell opportunities within existing accounts.
4. Technical Expertise: Stay up-to-date with the latest trends and developments in cloud infrastructure.
   • Provide thought leadership and expert advice to customers and the sales team.
   • Contribute to the development of best practices and technical documentation.
5. Collaboration & Communication: Work collaboratively with cross-functional teams, including sales, product management, and engineering.
   • Ensure seamless communication between the customer and internal teams.
   • Provide feedback from customers to the product and engineering teams to help shape future product developments.

Requirements:

• Bachelor's degree in computer science, Information Technology, or related field.
• 3-5 years of experience in a technical account management or pre-sales engineering role, with a focus on cloud infrastructure.
• Proven track record of achieving sales targets and driving customer success.
• Strong technical background with a deep understanding of cloud services and architectures (e.g., AWS, Azure, Google Cloud).
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences.
• Customer-focused mindset with a strong ability to build and maintain relationships.
• Ability to work independently and manage multiple accounts simultaneously.
• Strong problem-solving skills and attention to detail.

Nice to Have:

• Relevant certifications in cloud infrastructure (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect).
• Experience in a fast-paced startup environment.