Junior IT Support

WHO WE ARE:

CloserStill Media run over 70 market-leading business exhibitions in the learning, healthcare, technology, and veterinary sectors, with events in the UK, Europe, USA and Asia.

Our portfolio includes some of the fastest-growing and often award-winning events, including the London Vet Show, Cloud Expo Europe, Data Centre World, The Pharmacy Show, Learning Technologies, DevLearn and The Dentistry Show.

We are the envy of the events sector with over 50 major industry awards, including The Sunday Times Top 100 Best Companies to work for three years in a row in 2018, 2019 and 2020!

We have exciting growth plans over the next two to three years and are looking for ambitious and motivated people to join our award-winning teams.

WHO WE ARE LOOKING FOR:

We seek to appoint a reliable and motivated Junior IT Technician to help support functionality within the business.

You will be involved in various service desk, laptop/desktop, telephone, remote and client-facing tasks. This will include supporting and maintaining Microsoft Windows Laptops and Servers and associated applications.

This is an entry-level role, although candidates should have good customer service skills and technical background.

THE ROLE:

• Providing first-line support for IT systems, including remote working solutions

• Resolving technical issues promptly and professionally, escalating issues to senior IT colleagues when required.

• Ownership of the IT service desk, ensuring all colleagues are well-supported. This includes but is not limited to network/internet connectivity, Microsoft 365/Teams, VoIP Phone Systems, and Anti-Virus systems.

• Collaborate with senior IT colleagues to assist with wider infrastructure upgrades and project implementation.

• Maintain IT department Cybersecurity offering by assisting with monitoring Cybersecurity and related technical training via our Learning Management System.

ABOUT YOU:

• Excellent eye for detail

• A proactive, can-do mindset

• Quick learner

• Effective communicator who is friendly and approachable

• Experience of supporting and administering Microsoft 365 is desirable

• Experience in supporting Windows operating systems is desirable

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.