Order Processor

Role: Order Processor
Hours: 9am until 5pm
Salary: 25,000 per annum + Benefits
Location: Paddock Wood (Office Based)

We are working with an esteemed company based in Paddock Wood that distributes specialist products. Due to increasing demand in the rapidly growing business, we are looking for an experienced Order Processor to join their team in Paddock Wood on a permanent contract.

If this sounds like you, you will be tasked with the management of all customer orders including prompt order entry, query resolution and back-order management, while following agreed procedures and upholding the highest standards of customer service at all times.

Duties Include:
- The daily logging and loading of all orders, ensuring timely & accurate entry.
- Producing and sending customer order acknowledgements once the order is loaded.
- Ensure any pending orders are tracked, resolved and ordered as efficiently as possible.
- Daily/weekly back order management to ensure customer orders are dispatched wherever possible.
- Proactively update customers regarding any change of delivery dates on their orders.
- The production of specific customer weekly/monthly order/backlog reports.
- The prompt and effective escalation of any difficult orders or customer issues.
- Look for opportunities to improve order desk systems and procedures to increase efficiency.
- Training of the quotes team to ensure adequate support coverage for holidays and busy periods.
- Involvement with customer complaint investigation and resulting corrective actions.
- Work with Internal and External Sales, Purchasing, Accounts and Warehouse departments to resolve queries.

The Ideal Candidate:
- Previous experience within a similar role with a focus on order processing.
- A working knowledge of order management/invoicing software
- Good working knowledge of MS office products particularly Word & Excel
- Keen people skills and a team player.
- Good written and oral communication skills.
- Confident, proactive and detail-oriented.
- Able to work on your initiative.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

Order Processing, Customer Service, Data Entry, Order Query, Invoicing, Estimation, back-order management