Ecommerce Specialist

Company Description

STARS GROUP is a leading fashion retail company with multiple award-winning brands through chain stores across Jordan. Their first multibrand store, Shoe Mart, was opened in 2002. Over the years, they have acquired international franchises such as Geox, Skechers, and Crocs. They continue to strive to acquire other exciting international brands for their success story.

Role Description

This is a full-time on-site Ecommerce Specialist role located in Amman. The E-Commerce Specialist will be responsible for maintaining and updating the online store catalog and inventory, creating and managing online advertisements, managing customer

data and purchases, and providing support for online customer service inquiries and sales-related issues. Their objective is to ensure an excellent online shopping experience and maximize online sales growth.

E-commerce Platform Management:

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Ensure the seamless operation of our e-commerce platform, including website design, user experience, and customer engagement.

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Address technical issues by coordinating with external vendors (e.g., website developers, payment processors) to resolve them swiftly.

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Maintain product listings, ensuring accurate presentation and information.

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Analyze e-commerce metrics, recognizing areas of concern and optimization prospects.

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Handle customer feedback and issues regarding the e-commerce platform promptly and professionally.

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Collaborate with teams like marketing and customer service to guarantee a consistent customer journey.

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Innovate the e-commerce experience to outpace competitors and adapt to customer preferences.

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Leverage your extensive experience as an e-commerce manager to drive success.

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Align with company objectives, conduct market research, evaluate opportunities, set pricing, and negotiate contracts.

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Evaluate the viability and marketability of new products.

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Manage and grow the sales pipeline, forecast sales, and revenue.

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Identify and implement creative solutions to enhance the online shopping experience and boost sales.

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Utilize e-commerce data insights for data-driven decision-making and sales growth.

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Drive e-commerce sales and profitability while managing the profit and loss account of the e-commerce function.

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Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.