Field Service Technical Trainer

Join Laundrylux

Field Service Technical Trainer

What we are looking for:

As the Field Service Technical Trainer, your goal is service our commericial laundry equipment and to become the subject matter expert of our products. The objective of this position is to provide machinery service & technical training to customers, owners, distributors and other technicians.

We are seeking a seasoned traveler - as the position requires frequent travel within the continental United States.

Before we continue to dive into the requirements for the role let s talk about Why you should join Laundrylux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

Laundrylux Benefits:

• We offer a comprehensive health benefits package including medical and dental plans as well as 401(k) and so much more! Ask our recruiting team for more information.

Back to the role:

What you will do:

• Partners with the Senior Director of Product Technical Training to schedule provide and hands-on technical training for new and existing installations, technical service, and sales personnel.
• Partners with Senior Director of Product Technical Training to ensure new distributors are trained and onboarded successfully.
• Manage external training schedules with distributors/technicians for all ELS sponsored training courses. Actively recruit attendees for these classes.
• Assist Technical Care team with escalated technical service issues.
• Manage internal training requirements for all Laundrylux groups.
• Attend distributor sales shows, industry conferences and technical events for Coin, ROUTE and OPL teams, as requested.
• Create training materials, courses, and demonstrations, including videos, procedures, and technical documents to assist external distributors and technicians to service, repair and maintain all product lines.
• Continuously analyze current procedures to effectively introduce process and efficiency improvements when necessary.
• Stay up to date with product / technical knowledge to professionally articulate equipment differentiation, specifications, benefits, and industry information.
• Manage technical relationship with chemical partners.
• Manage technical relationship with national accounts.

What you should have:

• 5+ years work experience with 2+ years experience in the professional and commercial laundry equipment service and or sales industry.
• 3+ years experience in Product or Technical Training.
• Technical background and experience, with hands-on mechanical and/or electrical knowledge a strong plus.
• Experienced in both receiving as well as providing direction.
  
• Demonstrated leadership and training/teaching/coaching abilities.
• Excellent presentation and communication skills.
• Excellent customer service and relationships skills.

Travel

30-50% in the field. Mostly domestic U.S. and occasional Canada & Mexico. Flexibility is required, as some travel and training may be needed in other regions and may sometimes require weekend travel.

Our Values:

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.