Account Manager Assistant

Essential Duties and Responsibilities:

• Answers incoming calls and assists callers with general product questions
  
• Manages Contact Us inbox. Responds to customer inquiries, qualifies customer inquiries and/or forwards inquiries to appropriate Business Unit Manager, Outside Sales Rep or Inside Sales Account Manager
  
• Gains an understanding of the company s products and our customers to support Inside Sales
  
• Communicates basic technical information on all products
  
• Provides product knowledge to the customers/end-users
  
• Proactively utilizes all provided tools and training to maximize performance
  
• Works with departments outside of Customer Service to effectively and efficiently resolve customer inquiries
  
• Processes orders for Account Managers
  
• Processes orders for Marketing Support (sample orders)
  
• Oversees the Employee Order process
  
• Primary point of contact for end-users with warranty claim issues related to product purchased from Home Depot; works with Technical Support Manager to review claims and provide communication with the end-user
  
• Responsible to perform other duties and activities as directed
  

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• A minimum of 2 years experience in customer service
  
• Possess professional phone manner and presence and email etiquette
  
• Energetic and positive attitude
  
• Good conflict resolution skills and ability to react professionally to a diverse range of complex problems and potentially frustrating customer issues
  
• Strong multi-tasking skills
  
• Detail oriented with problem solving abilities
  
• Solid basic math skills and analytical skills
  
• Punctual and strong work ethic
  
• Ability to work well with others in a team approach
  
• Computer skills to include an excellent working knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook) along with ability to adapt to internal ERP systems (SAP custom programming)
  
• Exhibit excellent communication and organizational skills
  
• Strong written communication skills
  
• Must have the ability to work on-site five (5) days per week