Account Advisor II - Social Media
Posted on :
06-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2177548
- Provide exceptional customer experience on social media channels - including but not limited to replying to customers inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
- Monitor, track and report on community feedback and online reviews
- Strengthen relationships with our loyal customers and key influencers within the community.
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
Employment Type
Full Time
Department / Functional Area
Key Skills
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