Customer Support Representative - B2B SaaS Work from Home
Posted on :
26-11-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1921743
Some Careers Open More (Global) Doors Than
OnceHub () is an innovative and thriving software-as-a-service (SaaS) company that provides Engagement acceleration solutions to organizations ;
We are a remote company spread across seven countries and five Applying for this entry level position, you ll work remotely from your home (in Colombia) and report directly to one of our Customer Support Team
An ideal candidate should be a fast learner, independent and creative thinker, maintain the highest levels of transparency, and have excellent customer interaction Working for us, you ll have the opportunity to add customer support skills to your repertoire in a team-focused As our company grows, so will your
In this role, you will:
- Answer live chats and emails, providing support on a wide range of product topics
- Act as a trusted adviser to help solve customer problems during all stages of the customer lifecycle
- Troubleshoot technical issues and communicate back to the customer
- Stay up-to-date by reading technical articles and receiving training for new product features
This is a full time salaried night shift Your usual schedule would consist of hour shifts but more time may be required depending on daily At this time we have two shifts week options available:
Sunday - Thursday, exact start time TBD
Tuesday - Saturday, exact start time TBD
To be successful in this role, you will need the following:
- Located in and have work authorization in Colombia
- Bachelor s degree is requested, however, a combination of education and experience may be considered
- 1-3 years of Customer Support experience (SaaS experience preferred)
- Successful candidate must have a typing speed of at least 40 words per minute
- Analytical mindset with ability to quickly recognize patterns
- Able to master new software and systems effortlessly and quickly
- Superb writing and communication skills: accurate, focused, and detailed
- Native or fluent English speaker
- Excellent at multitasking and highly productive
- Strong interpersonal skills
Apply because you want to
- Have the opportunity to work virtually in the US market and compete with with best in class companies who are on the front line of innovation
- Work in a modern Saas, Product-led company
- Work remotely from home, saving you commuting time and promoting work-life balance
- Get exposure to working with stakeholders on a global level across different industries
- Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
- Join a fantastic organizational culture that places learning at the centerof what we do
- Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
- Work in a multicultural
If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV!
Customer service, Customer service representative, customer journey
Employment Type
Full Time
Key Skills
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