Customer Service Associate
Posted on :
09-12-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
1-3 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-12-2022
Job Description
Req ID : 1791826
This is a remote position.
About the Client:
InXpress began in Rochdale in the UK, in 1999. Founder John Thompson initially ran the business from his bedroom in Rochdale. In 2006, the business entered the US market, closely followed by Australia and New Zealand.
They now have over 440 franchisees, across 14 countries, and 30,000 customers. They are proud to have built a strong, recession proof business model, which has enabled our franchisees to fulfil their dreams of running their own business, and to be working with thousands of customers globally who benefit from our bulk buying power and VIP customer service.
Job Summary:
The main goal of a CUSTOMER SERVICE REPRESENTATIVE is to typically interact with the customers daily through various channels and respond promptly to customer inquiries. Maintaining a positive, empathetic, and professional attitude toward customers always. Most importantly, to have a deep knowledge of how our services work.
A representative who anticipates and resolves client concerns with the goal of exceeding each client's expectations, no matter how large or small the request. A representative who can probe and discover the needs of the customer and recommend the appropriate service and still willing to go through extensive training and continued education.
Responsibilities:
- Phone and Email Management
- Handle all customer s, client s and carrier s shipment queries (e.g. booking, quotes, tracking of shipments, checking transit time, etc.) via emails and calls.
- Update Ticketing System
- Account Generation - Setting up an account for new customers.
- Maintains database by entering new and updated customer information
- Basic Shipping and account inquiries (excludes billing concerns)
- Provide best shipping rates and complete the booking process Shipment Tracking and Status Inquiry (Proactive/Reactive)
Requirements
- Excellent communication skills (both written and verbal)
- 2 years of BPO, the Customer Service experience is an advantage
- Experience in shipping and logistics is a plus
- An enthusiastic individual who has a keen eye for details
- Proficient with the navigation of multiple web-based tools and Microsoft Office
- Proficient in MS Excel
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 6AM-3PM
Benefits
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Permanent work from home setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Excellent communication skills (both written and verbal) 2 years of BPO, the Customer Service experience is an advantage Experience in shipping and logistics is a plus An enthusiastic individual who has a keen eye for details Proficient with the navigation of multiple web-based tools and Microsoft Office Proficient in MS Excel Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 6AM-3PM
Employment Type
Full Time
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