Customer Success Expert - Belgium

Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality who wants to grow together with us? Then you are the person we are looking for!

Tasks

You are a real problem-solver who likes to help other people. You can reason abstractly in such a way that you can translate a technical change in an understandable and easy manner to your client. Thanks to your organizational skills and creativity, you always know how and where to find the answer. You are communicative and outgoing, eager to share your knowledge and experience with your colleagues.

In a nutshell:

• Customer satisfaction is your motivator
• Having your own projects and responsibilities drives you
• Problem-solving mentality
• Communicative & supportive
• Full proficiency in a combination of German / Spanish / French / Dutch / Flemish (At least 2 languages and any other language are a plus)
• Well-organized and detail-oriented
• Flexible & dynamic

Requirements

As Customer Success Expert you will be the main point of contact for our artisans. In a first phase, you will create a tailor-made webshop in close contact with the customer itself, guiding him in the process. You will be fully in charge of this project and be their single point of contact. Your knowledge about our products and your commercial insights will be of great importance to launch the e-commerce solution of the local entrepreneur in the best possible way.

In the second phase, after launch, your job will consist out of 3 parts. First of all, you will stay their personal expert in the digital world and you will help them if they have any question. Secondly, being their digital guide, you will lead the way and show them how they can apply our services in the best possible way. Thirdly, you will gather feedback of your clients, translate it into technical requirements and make proposals to the management team on how we can improve our services. You will have the opportunity to influence our products directly and make a real difference. You will be the voice of the local entrepreneur. In the end, your goal is to create ambassadors, rather than customers.

Benefits

Our customer is an rapidly expanding with a team-oriented culture and a hands-on mentality. Additionally, they put great importance on the mutual reinforcement of each employee and are enthusiastically providing after-work bounding. Each member of our team obtains freedom, the opportunity to develop new and existing personal skills, and the luxury to collaborate directly with the management team. This is your chance to join a team of professional, dynamic and ambitious experts that believe in the power of continuous learning, ownership and team spirit.

Profile: The customer is looking for a young and enthusiastic worker that will fit within the cultural values of the company. Candidates need to have at least 1 year of Customer Service experience. Please make sure that your candidate is aware of this culture before their first interview. They are looking for the following qualities:

• Customer Satisfaction. The candidate needs to have empathy for their customer and get satisfaction in helping their customers. (Personal) customer relationships matter in this business.
• Ownership: Candidates need to have ownership of their customers and providing ideas on new processes etc.
• Dependability / precise: If they promise something to customers it has to be done.
• Hands on mentality: Baker online is still in a start up phase and thus not all processes are set in stone. Candidates are expected to help determine this as well.
• Long term hire: they want to invest in their people and are looking for someone that is seeing this job as a career step not a temp summer job

Working hours: 39 hours per week. Possibility to start flexible between 8.30 and 9.00.

Sometimes it might be required to be available in the weekends (so the candidate does not have to work in the office). This will be to handle a small amount of urgent phone calls (about 10 over the weekend).