Job Brief: We are looking for a Beauty Salon Manager to be responsible for our salon’s day-to-day operations.
Responsibilities:
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticiansof their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Manage our call center
- Maintain a tidy reception area
- Order business cards, brochures and stationery as needed
Skills Required:
- People Management
- Upselling
- Basic Bookkeeping Knowledge
- Organisaiton Skills
- MS Excel