Salon Manager

Job Brief: We are looking for a Beauty Salon Manager to be responsible for our salon’s day-to-day operations.

Responsibilities:

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticiansof their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Manage our call center
• Maintain a tidy reception area
• Order business cards, brochures and stationery as needed

Skills Required: 

• People Management
• Upselling
• Basic Bookkeeping Knowledge
• Organisaiton Skills
• MS Excel