Mandarin Customer Service

BENEFITS: Free Accommodation Free meals and Allowances Government-Mandated Benefits 13th Month Pay JOB DETAILS: COMPANY PROFILE: One of the biggest BPO companies, that provide the most innovative tech experience from all over the world. They provide world-class services and facilities Position: Mandarin Customer Service Type of job: Voice Industry: Online Gaming Company Location: Makati City Salary: P70,000 Schedule: Shifting Requirements: Can speak, read and write Mandarin language Good communication skills Willing to work onsite in Makati Open to undergraduates JOB DESCRIPTION To timely reply to customers inquiry via chat and phone To closely trace issues and make sure they are properly handled To communicate well with related dept. for all general issues To inform customers important info such as product/feature release, promotion or maintenance To collect VOC and closely follow them up Other assignments or supports requested by the dept. head, e.g. Game/ Back office testing or records of working activities RECRUITMENT PROCESS: Initial interview HR Interview Final Interview Job Offer