Telecom Admin
Posted on :
18-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 1720832
- Experience with Calabrio Call Recording Solution
- Experience with Aspect - Contact center workforce management
- Experience with SIP based telecommunication networks
- Experience with all Cisco UC components including Voice, Jabber, Chat, Call Manager, etc.
- Ability to provide afterhours support for escalations as necessary.
- Excellent communication skills, both verbally and in writing.
- Solid knowledge and understanding of infrastructure technologies such as VoIP, telephony, Enterprise Contact Center and integration standards.
- Provide Daily support and Administration of the IVR Application platform.
- Work with business leaders to understand the requirements and implement the new call flows & scripts within the IVR.
- Ability to test the IVR application in terms of Call flow verification, call quality and functionality.
- Experience in supporting and managing the IVR solutions & Contact center Application/technologies.
- Analyze business requirements create Call flow diagrams, prepare design documents, and generate system performance reports.
- Manage and administer all aspects of the corporate Unified Communications infrastructure to include Cisco Call Manager, Cisco Unity Connection voicemail, Unified Call Center Express (UCCX), conferencing systems to include WebEx & Teams integration, Cisco Voice Gateways & Routers, Expressway, Jabber and WebEx.
- Experience with Cisco UCM platform and support of VOIP infrastructure
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
