ServiceNow Senior Developer SPM(ITBM) or ITSM

As a member of our Delivery Services organization, the Senior Developer position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Senior Developer contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Key Areas of Responsibility

• Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  
• Able to design level of detail, technical solutions aligned with our client s business problems and ServiceNow Implementation Best Practices
  
• Understand customer requirements, translate to solutions, and communicate to team members
  
• Write/estimate Stories, monitor Developer s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  
• Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  
• Work collaboratively with team members and resolve technical issues and challenges
  
• Help mentor Developers, Technical Consultants, in relation to technical design standards and implementation of best practices
  
• Maintain expert knowledge of the ServiceNow platform and products
  
• Provide mentorship and guidance to other members of the team
  
• Manage / conduct code reviews
  
• Design and implement integrations
  
• Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  
• Other duties and responsibilities as assigned
  

Education and/or Experience Qualifications

• 5+ years working on the ServiceNow platform
  
• ServiceNow Certified System Administrator (CSA) current or within 6 months of hire
  
• ServiceNow Certified Application Developer (CAD) - current or within 6 months of hire
  
• ServiceNow Certified Implementation Specialist for SPM (CIS-ITBM) Or ITSM (CIS-ITSM) current or within 6 months of hire
  

Required Qualifications

• Proven consulting experience as a key technical resource leading the development and delivery of SPM /ITBM OR ITSM solutions in client environments
  
• ServiceNow Pre-Sales Accreditations in all product lines
  
• ServiceNow Certified System Administrator (CSA) current or within 6 months of hire
  
• ServiceNow Certified Application Developer (CAD) - current or within 6 months of hire
  
• ServiceNow Certified Implementation Specialist for SPM (CIS-ITBM) Or ITSM (CIS-ITSM) current or within 6 months of hire
  
• Developer level proficiency in at least four product lines including current CIS certification in at least three of the four
  
• Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  
• Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms.
  
• Experience implementing systems using the Agile/Scrum methodology
  
• Active listening skills, respecting others point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems and relay that in English and not just IT jargon
  
• Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  
• Coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems.
  
• Proven team player and team builder
  
• Strong ownership, accountability, and attention to detail in all work efforts
  
• Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
  

Preferred Qualifications

• Degree or equivalent, preferably in Computer Science or Information Technology
  
• 5+ years working on the ServiceNow platform
  
• ServiceNow Certified Application Developer (CAD)
  

Requirements - Masters / Bachelor s degree in CSE, IT, Computers.