IT Technician (Onsite)

Below is the Job Description for your reference:

Job Title: IT Technician Onsite

Location: Lincoln Hospital The Bronx, NY 10451

Contract Duration: 6+ Months

This position include Traveling

Principal Duties:

General tasks and responsibilities will include:

• Develop an understanding and use of Apple devices system management tools, utilizing Jamf, Apple Business Manager, Device Automation, Enterprise Connect along with aptitude for process improvements and automation.
• Troubleshoot and resolve macOS, iOS, iPad OS devices, sleds and peripherals, with the ability to identify and proactively resolve ongoing device issues
• Coordinate device operating system upgrades, ensuring notifications are sent out about scheduled downtime required to complete the upgrades
• Test upgrades and applications for Apple device deployments leveraging service automation tools.
• Assist with consulting with device and application engineers to test solutions for desktop and device application solutions, including configuration management, repairs, maintenance, or operations of the Hospitals end-user devices
• Promptly analyzing incident tickets; end-user incoming call problems; and support requests to determine restoration strategy and approach
• Providing direct, over the phone or remote troubleshooting of end-user devices and coordinate with local technical staff as appropriate to resolve issues in a timely fashion.
• Required to travel to the various facilities within the five boroughs to provide onsite support and proactive maintenance as needed
• Where and when restoration activities are beyond the scope, escalate within the End User Innovations team to have the issue resolved
• Use diagnostic tools to troubleshoot problems associated with network connectivity; workstation hardware or software and applications; leveraging tools capabilities and methodologies to load, copy and customize operating system configurations
• Performs general preventative and remedial maintenance tasks on end user devices and any other authorized peripheral equipment.
• Performs walkthroughs of the facilities to validate and physically verify the location of supported equipment
• Primary provide onsite support at Coney, Kings, Seaview and Woodhull along with proving secondary support at all other facilities. Subject to change to meet the System wide support requirements
• Performs work in compliance within specified warranty requirements and returns defective equipment or parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
• Accurately and promptly record incidents and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries
• Maintains, follows, and consistently demonstrates a general knowledge of EITS and Hospitals guidelines, processes, practices, and procedures
• Ensures that there is enough support to clients and provide friendly customer service to end-users and for local project implementations
• Prepared and willing to do any other reasonable instruction or task on time and correctly
• Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures
• Adhering to attendance and timesheet policy standards