Senior Tour Operator Inbound

Responsibilities:

• Handle holidays packages for groups and individuals.
• Handle tailor made requests.
• Preparing quotations and itineraries.
• Handle contracting with hotels.
• Following up & updating hotel rates on online systems.
• Handle arrangements for Ticket, transportation, accommodation, tours and activities.
• Interact with clients over Phone, E-mail.
• Handling invoices and issuing of vouchers.
• Dealing with customer queries, complaints, and make alternative arrangements for customers.
• Evaluating customer's holidays, issuing appropriate feedback form and assuring client's satisfaction.
• Planning client's incoming tours, taking care of their requirements concerning place of interest, mode of transport preferred, period of stay, budget allocated, and other activities to be performed at the location and provide customized services as per the requirements of each client.
• Identify and evaluate various options available for travelling and accommodation –In collaboration with planning and contracting executive -and formulating the final quotation to the client.