Customer Success Manager - Français

First off :

• Flexible hybrid (remote & onsite) working environment
• Young, talented and fun team
• Sustainability driven company
• Training and career track included!

Company background

Shayp is a fast-growing technology startup that helps private and public organizations drive down water consumption and generate savings by better addressing leakages and discrepancies in their buildings.

We re looking for passionate people to join our exceptional team as an Customer Success Manager for the French-speaking market.

As a Customer success manager, you will be a key member of our Sales Team to build relationships with our customers and help them in their mission to save water.

Tasks

The position:

As a Customer Success Manager you will have the following tasks and responsibilities:

• Be the first point of contact for our customers using Shayp to monitor their buildings
• Onboard new customers on our product to ensure direct impact on their water usage
• Support customer training in the use of Shayp to provide effective and efficient service
• Maintain our Customer Relationship Management (CRM) system with existing opportunities
• Identify new product features ideas by interacting with the customers
• Provide early access to new features to selected customers to gather their feedback on our developments and summarize it for the technical teams
• Use your good-natured wit and charm to build relationships, break through the noise, and engage prospects

Requirements

Mandatory requirements:

• Full work authorization in Belgium (EU citizen)
• Degree in Economics, Marketing, Finance, Business or related field
• Professional knowledge of English AND French (C1/C2)
• Self-motivation, result orientation and big work ethic
• Is not shy to pick up the phone and can sound jovial
• Is master of efficiency, highly organized, and loves using technology to get things done quickly
• Is a self-starter who thrives in a fast-paced and dynamic environment

Nice to have:

• Working experience in a customer-facing position; yes, we really want to hear about your time as a waiter/waitress, tending bar or in retail
• Working experience in a startup or in his/her own business/project; even if it crashed and burned, we want to hear about what he/she learned from the experience
• Personal ambitions, whether it be winning a world class League of Legends championship or becoming a certified yoga instructor; we want people who will add their interests and experience to our thriving culture

Benefits

What you ll get:

• Accelerated SaaS Sales training with the most recent and proven sales and customer centric methods (Winning by design)
• An overview of how a successful sales organization is built (SDR, AE, CSM )
• A chill and goal-oriented atmosphere in Brussels
• Flexible hours and hybrid (remote & on-site) work environment
• A young and dynamic team in a fast growing scaleup (3-digit YoY)
• Coaching, empowerment and hands-on experience

We re passionate about our people and our culture. We do everything we can to make sure we have an inclusive environment for all and are focused on taking care of each other.

Shayp is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you think you have what it takes to thrive here, we want you!