Application Support Engineer

Global Supply Chain Finance Ltd. is the world s leading financial servicing provider in the Supply Chain Finance (SCF) sector with over 30 years of experience in structuring, implementing, and servicing receivables and payables-based programs. GSCF offers innovative SCF solutions to leading banks, non-bank investors, large suppliers, and their buyers through its in-house developed platform.

To support our Product Development and Business Operations team, we are looking for a highly motivated and dynamic:

Application Support Engineer

The successful candidate will join a small team of Application Support Engineers focused on maintaining the quality of the applications offered and working closely with the Business Operations team and external parties on all technical-related matters.

Tasks

Main responsibilities

• Provide technical and business support for internal and external users of GSCF applications. This includes providing quick resolutions for application issues and leading technical discussions with clients and projects.
• Closely working with Business Analysts, Infrastructure team, and Developers to investigate and resolve reported issues.
• Participate in application releases - from gathering requirements, requirement analysis, and performing UAT testing, to assisting in deployments to production.
• Post-deployment checks and continuous monitoring of all applications. Troubleshoot application errors and suggest appropriate resolutions.
• Assess risk and impact of production issues and communicate the same with business and technology teams in a timely manner.
• Ensure that database performance, storage, data scrambling procedures, and data archiving procedures are in place and functioning correctly.
• Create and maintain SSRS reports.
• Administer Jira and confluence.
• Documenting system architecture, tools, and other technical support documentation.
• Act as a liaison between application users, internal technical teams, and
  infrastructure departments.
• Act as SME to stakeholders and/or other team members.

Requirements

• Bachelor s degree in IT or equivalent experience
• Strong SQL knowledge
• Experience in Unix scripting language
• Knowledge/experience in Java programming language
• Experience in root-cause analysis, report generation and documentation tools
• Demonstrated analytical and problem-solving skills
• Clear oral and written communication skills in English
• Minimum 3 years of working experience in providing technical support

Benefits

• Hybrid Working Model
• High standard and modern working environment with centrally located office in Zug, close to the train station (20 mins from Zurich)
• Global client base
• Multicultural and dynamic team with a great team spirit and working environment
• Flat organization structure with cross-functional roles and short decision-making processes
• Continuous professional development

Interested in joining GSCF?

We look forward to receiving your complete application dossier!

Only Swiss or EU passport holders or holders of a valid Swiss working permit will be considered.