Customer Service for Taxi App (French Speaker)

Tasks

Your responsibilities and impact as Customer Service for Taxi App will be:

• Being a mentor to consumers in different fields (there are several projects).
• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media.
• Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience.
• Being in contact with other departments and redirecting related cases and issues to related departments.

Requirements

Skills, qualifications and interests you need to succeed in this role:

• Speak a native level of French and at least a B2 level in English.
• Are enthusiastic about fashion, trends and giving styling advice to others.
• Know the value and impact that a good customer experience can create.
• Are an attentive listener, comfortable and skillful at communicating with people.
• Enjoy being energetic, innovative and working proactively at a fast pace.
• Get excited about intercultural communication and the expatriate lifestyle.

Benefits

What s in it for you?

• Type of Contract: A fixed-term contract that is renewable every year.
• Working Hours: Full time (40h/week, 8h/day) in rotative shifts (Mon-Sun, 7 AM - 9 PM)
• Training: Have kick-start your career with the intensive training that the company offers to their new employees.
• Salary Conditions(*): You have 2 options
• Including free accommodation (shared flat, all bills included): 850 gross/month
• Excluding accommodation: 1080 gross/month

(*) Compensation during the training period if successful (4 weeks): 50% of your hourly wages (lower taxes).

• Relocation Package for International Candidates:
• Reimbursement of your initial flight expenses after 9 months
• Airport pick-up
• Yearly two-way flight ticket back to your home country (within the EU)
• Help in paperwork, opening a bank account, etc. upon your arrival.
• Private health insurance after 6 months of contract which is extra to the standard insurance
• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
• Portuguese public holidays and 22 days of paid holidays.

Is this project not the best fit for you ? Still, send me your CV to be considered for other projects or future opportunities.