Field Service Engine....
Field Service Engineer
Posted on :
16-11-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 11000 - 15000
Nationality
Afghan
Gender
N/A
Vacancy
1 Vacancy
Posted on :
16-11-2022
Job Description
Req ID : 1673536
- Provides first-line technical support, maintenance, & installation support to customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
- Accurately documents service records inclusive of diagnostics, resolution & test procedures, and case status using the service management system.
- Capturing solutions to allow for knowledge share.
- Accurately records Customer Interaction time, non-customer interaction time, parts consumed / returned / failures, real-time via the mobile device.
- Accurately records Bench Repair time, non-customer interaction time, Parts consumed/ returned/ Failures, real-time via SMax.
- Focuses on First Time Right ensuring there is a clear action plan preparation, with parts (if required), and diagnosis before the onsite visit.
- Acts on customer escalations, complaints (safety / non-safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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