L&D Manager

Responsibilities:

• Facilitate all orientation programmes for new co-workers and HR specific updates
• Ensure that candidates receive induction within their first three months using the Basic Job Knowledge and successfully complete their probation
• Train, develop, coach and mentor all co-workers in accordance with the IKEA culture
• Create and coordinate Induction plans for the new managers starting in the business Be the champion for technical and behavioural skills development
• Effectively manage all business specific training requirements and ensure training is delivered to the required standard
• Implement post-course assessment and action plans for the candidates following the in-house trainings courses to measure the productivity of the time spent in trainings
• Lead the learning and development process in the store by working in a proactive way.
• Responsible for maintaining the co-workers knowledge on current training initiatives and trends via external networking (Inter-IKEA Systems B.V, toolbox) and the Al-Futtaim Training Centre.
• Design training programs in line with the development requirements for the co-workers in the store (customer service expectations, on the floor trainings sessions) across all co-workers including night shifts
• Incorporate the training programs in the Commercial calendar as per the activities happening in the store
• Work with the regional L&D manager to support the AFTC curriculum of courses
• Understand the ICSS results and suggest plans for improvement where necessary