Specialist Rider Engagement
Posted on :
07-10-2022
Employer Active
1 Vacancy
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Job Description
- Design and execute creative engagement activities (social events, sporting events, CSR events etc) for our Rider’s at a city/country level in coordination with several stakeholders.
- Plan budget, track actual spends, maximise impact and evaluate success.
- Track Rider NPS across the city(s). Analyse and recognise patterns in the data to shape engagement activities.
- Do partnerships to arrange freebies or subsidised goodies for Riders (ex: fuel discounts, bike servicing vouchers, discounted meals etc).
- Conduct regular surveys, focused group discussions and frequent interactions with Rider’s to hear their issues and understand their needs.
- Share feedback on Rider sentiment, issues faced at an area/zone level regularly with City & Logistics Head.
- Implement and regulate communication channels between Rider’s, 3PLs and other internal stakeholders for a continuous two-way communication.
- Be the custodian for smooth offboarding/exit processes for our Rider’s.
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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