Mediation & Ra Specialist

Responsibility
• To solve individual or global internal/external customers complains.
• To report and escalate the network problems according to the agreements & rules.
• To implement required network changes with minimal impact on the customers.
• Responsible for aligning the Finance revenue assurance team with the different activities that may impact the Company Revenues
• Ensure meeting the agreed KPI's with the finance Revenue assurance to maintain the company revenue reporting.
• Responsible for implementing preventive actions and recovery plans for the impacted customers caused from the system outages.
• Rolling out all the Upgrades and packages applied on the Multi-mediation & VPN. Required Criteria
• Required hands-on experience with different operating systems (Unix, Linux,...) as system administrator
• Knowledge in Database maintenance and housekeeping (Oracle, MySql, ...)
• Programming languages (Java, Perl, PHP, ...)