Relocation Consultant / Client Servicing

Position Relocation Consultant / Client Servicing Associates - Mumbai

Desired Profile A graduate with 5-6years experience in the Hospitality/service industry. Must possess excellent English communication skills. Must have good excel and word operating skills

JOB DESCRIPTION

Client communication

Reply to clients queries via email /phone in a timely and orderly fashion.

Ensure compliance & regulations of policies with all RMC/ Clients companies

Coordinating with various departments & external vendors.

Prepare itineraries with vendors.

Make appointments with various schools, hospitals, clubs, etc for the clients.

Monitor, track and report the entire program until closure.

Timely follow-up with the clients/vendors on emails/calls

Prepare daily and weekly reports.

Maintain internal MIS and Trackers

Conduct Programs

Conduct Mobility Operations

Execute delivery of all relocation services, including; relocation policy counseling, Move management City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation

Responsible for delivery of services in accordance to IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery

Ensure compliance & regulations of policies and processes of all RMC/ Clients companies.

Act as a point of escalation and resolution of issues that arise on a case by case basis

Serve as a single point of accountability for the day to day operations - coordinating with IOS team and ensure client satisfaction.

Achieve operational targets

Optimise costs and contribute in driving revenue

MIS & Documentation

Follow up and ensure updation of Relotracker

Collation of weekly reports

Follow up for case closures and maintaining the weekly /monthly MIS for the same.

Preparation of client related reports

Maintain the database of appreciation and escalations

Document weekly reviews

Inter-Department

Co-ordination

Interact with Finance and seek updates on the invoices for closed cases

Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement

About client- & industry

relocations business since 1994 and has constantly endeavored to provide top-notch end-to-end relocation solutions to expatriates moving across the world.

Skills :