Contact Center Team Lead
Posted on :
08-09-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1510488
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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