Manage and maintain the optimal operations of our partner systems and processes, ensuring minimal transaction resolution time, high transaction fidelity and reliability and maximized internal efficiency
Support Sales, Finance and ISM alignment with initiatives and processes that support strong customer satisfaction, optimized partner and internal efficiency
Develop a deep understanding of merchant products, support processes, business systems, and reporting technologies
Provide oversight to ensure execution of VIK transactions are meeting business requirements and are within guidelines and in accordance with established policies and procedures
Implement new technical solutions which help to automate manual processes
Maintain current GCSO owned systems to ensure maximum productivity of GCSO Operations
Configure systems as business needs change to ensure highest level of efficiency of operations teams
Work directly with Channel Partners to implement Order Management Web Services within their back office systems
Maintain and update ongoing internal technical systems which support the daily work of GCSO operational teams
Drive Operational change in terms of processes and automation
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