Customer Success Onboarding Coordinator
Posted on :
23-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1163763
- Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experience
- Own and manage the customer relationship throughout the employee onboarding process.
- Coordinate customer queries and loop in subject matter expert colleagues from legal, payroll, benefits or tech.
- Ensure smooth, timely onboarding of new customers, as well as post go-live support.
- Help simplify and automate complex operational processes together with the tech team. Be an active internal participant in improving steps, content, and structures related to our customer interactions
- Communicating with customers, providing a sense of control and assurance, and gathering feedback
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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