F&B Captain

Key Responsibilities

• Supervise and coordinate daily operations of the assigned F&B outlet.
• Lead and guide F&B Attendants to ensure smooth and efficient service.
• Welcome guests assist with seating arrangements and ensure a personalized dining experience.
• Monitor service standards food presentation and guest satisfaction throughout operations.
• Take food and beverage orders accurately and ensure proper service sequence is followed.
• Handle guest requests feedback and complaints professionally and promptly.
• Conduct pre-service briefings and ensure team readiness before each shift.
• Coordinate with the kitchen bar and other departments to ensure seamless service delivery.
• Assist in upselling menu items promotions and hotel facilities to maximize revenue opportunities.
• Ensure cleanliness hygiene and proper setup of dining areas before during and after service.
• Monitor inventory operating equipment and service supplies to ensure availability and proper usage.
• Assist in training and coaching new team members on service standards and procedures.
• Ensure compliance with hotel policies brand standards and food safety regulations.

Qualifications :

Qualifications

• Minimum 23 years of experience in Food & Beverage service preferably in a 4- or 5-star hotel.
• Previous experience as an F&B Captain Team Leader or similar supervisory role is preferred.
• Strong knowledge of restaurant service procedures and guest handling.
• Excellent communication and leadership skills.
• Good command of English (spoken and written); additional languages are an advantage.
• Strong customer service orientation and ability to handle guest concerns professionally.
• Ability to work under pressure in a fast-paced environment.
• Good understanding of hygiene sanitation and safety standards.
• Professional appearance with strong attention to grooming standards.
• Flexible to work shifts weekends and public holidays.

Remote Work :

No

Employment Type :

Full-time