F&B Hostess
Job Summary
- Greet guests with genuine warmth and professionalism creating a welcoming atmosphere that reflects our organizations commitment to hospitality excellence
- Manage reservation systems and optimize table assignments to maximize seating efficiency while ensuring guest satisfaction
- Handle phone inquiries manage waitlists and coordinate guest flow throughout service periods with attention to detail
- Assist guests with inquiries and concerns using empathy and problem-solving skills resolving issues promptly and professionally
- Coordinate with management servers and kitchen staff to ensure seamless communication and operational efficiency
- Maintain accurate records of reservations special requests and guest preferences to enhance personalized service
- Monitor and uphold cleanliness and organization standards at the host stand and entrance areas
- Assist with special events private dining arrangements and group reservations as needed
- Support team members in a collaborative manner contributing to a positive and inclusive work environment
Qualifications :
- Exceptional communication and interpersonal skills with a customer-focused mindset
- Strong organizational and multitasking abilities in a fast-paced environment
- Excellent problem-solving and conflict resolution skills
- Professional demeanor with a friendly and empathetic approach to guest interactions
- High school diploma or equivalent
- Fluency in English language
- Knowledge of hospitality industry standards and best practices
- Ability to work flexible hours including evenings weekends and holidays as required
- Strong attention to detail and ability to customize guest experiences based on individual preferences
- Demonstrated ability to remain resilient and organized under pressure
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more