UDE Program Manager, Buying Defects
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Inc. (NASDAQ:AMZN) a Fortune 500 company based in Seattle opened on the World Wide Web in July 1995 and today offers Earths Biggest Selection. Inc. seeks to be Earths most customer-centric company where customers can find and discover anything they might want to buy online and endeavors to offer its customers the lowest possible prices. Today we operate retail websites in nine countries offering millions of products in more than 35 categories worldwide and we still like to work hard have fun and make history!
Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazons cost structure. Vision of RBS is to accelerate Amazons flywheel by 1) Improving the customer experience by fixing detail page catalog defects at scale 2) Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction improving listing quality reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.
RBS Retail Efficiency team is looking for Program Manager to drive defect elimination for WW Retail under Buying Defects this role you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPIs. Key success factors for this role will be performance on Business goals Vendor and Customer Experience and COI (Cost Out Initiative).
About You:
1) Leader: You have lead cross-functional teams against tangible milestones and consistently delivered valuable projects. You have
ability to think both strategically and tactically in a high-energy fast paced environment.
2) Doer: Youve successfully delivered end-to-end projects working through the many obstacles along the way.
3) Detail Oriented: You have an enviable level of attention to detail and catch things that others miss.
4) Influencer: Innovative leader with the ability to identify opportunities and gain support with data storytelling and persuasion.
5) Communicator: Ability to communicate expectations requirements and progress to senior leaders peers and team members selling partners.
6) Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges.
Key job responsibilities
Identify system defects requiring manual efforts downstream partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin.
Own and Deliver on VIP metrics like UHI buying automation forecasting accuracy% etc. Set up review mechanisms with partner teams to drive performance
Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazons cost structure. Vision of RBS is to accelerate Amazons flywheel by 1) Improving the customer experience by fixing detail page catalog defects at scale 2) Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction improving listing quality reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.
RBS Retail Efficiency team is looking for Program Manager to drive defect elimination for WW Retail under Buying Defects this role you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPIs. Key success factors for this role will be performance on Business goals Vendor and Customer Experience and COI (Cost Out Initiative).
About You:
1) Leader: You have lead cross-functional teams against tangible milestones and consistently delivered valuable projects. You have
ability to think both strategically and tactically in a high-energy fast paced environment.
2) Doer: Youve successfully delivered end-to-end projects working through the many obstacles along the way.
3) Detail Oriented: You have an enviable level of attention to detail and catch things that others miss.
4) Influencer: Innovative leader with the ability to identify opportunities and gain support with data storytelling and persuasion.
5) Communicator: Ability to communicate expectations requirements and progress to senior leaders peers and team members selling partners.
6) Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges.
Key job responsibilities
Identify system defects requiring manual efforts downstream partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin.
Own and Deliver on VIP metrics like UHI buying automation forecasting accuracy% etc. Set up review mechanisms with partner teams to drive performance
Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
