TechOps-ITSM-Release Mgmt-Staff

Service line Staff:

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

Release Coordinator at Staff rank

As a Release Coordinator you will support the planning coordination and execution of releases across teams ensuring smooth deployments and adherence to ITSM processes.

Youll work closely with cross-functional teams to track schedules manage dependencies and support Go-Live activities gaining hands-on experience in enterprise release management DevOps practices and service delivery environments while building a foundation for growth into higher ownership roles.

You will also be participating in Service onboarding Service Transition Service operations using ITSM leading practices for products applications and services delivered at EY.

Your Key Responsibilities

• Support planning and coordination of release schedules timelines and activities
• Maintain and track the release calendar in alignment with planned deployments and changes
• Coordinate with development deployment Infrastructure QA and support teams to ensure readiness for releases
• Assist in identifying and tracking dependencies risks and issues escalating when required
• Support execution of release readiness reviews and CAB meetings
• Monitor release progress and provide status updates and reports to stakeholders
• Assist in deployment coordination (Go-Live support) and ensure adherence to release procedures
• Maintain documentation for release activities including release notes checklists and dependencies
• Support test environment readiness ensuring all prerequisites are met
• Participate in post-implementation reviews (PIR) and lessons learned activities
• Contribute to continuous improvement of release processes and documentation
• You will be responsible for executing tasks with increasing autonomy applying sound judgment within defined parameters and contributing to team outcomes. You are expected to demonstrate initiative resolve routine issues independently and support junior colleagues.
• You will anticipate and identify risks within engagements and share any issues with senior members of the team.
• In line with EY commitment to quality youll confirm that work is of high quality and is reviewed by the next-level reviewer.

Skills and attributes for success

As the Release coordinator

• Ability to work in a fast-paced collaborative environment with multiple stakeholders
• Strong coordination and organizational skills with attention to detail
• Basic understanding of application architecture and dependencies
• Good communication and stakeholder management skills
• Analytical mindset with structured problem-solving ability
• Familiarity with software development lifecycle (SDLC) concepts
• Working knowledge of ITSM tools (ServiceNow JIRA Remedy or similar)
• Exposure to DevOps tools (Azure DevOps GitHub) is preferred
• Proficiency in MS Excel PowerPoint and documentation practices

Ideally youll also

• Have ITIL Foundation knowledge or certification (preferred)
• Exposure to enterprise applications or SaaS platforms
• Awareness of cloud environments (Azure AWS or GCP)
• Understanding of service transition and onboarding processes
• Interest in process improvement and operational efficiency
• Familiarity with global delivery environments
• Ability to support reporting dashboards and metrics tracking
• Willingness to support shift-based or on-call activities if needed
• Contribute to knowledge management and documentation practices

What we look for

• Bachelors degree in Computer Science IT or related field
• 25 years of experience in release coordination IT operations or related ITSM roles
• Exposure to release management processes in medium-to-large environments
• Basic understanding of change management CI/CD concepts and environment coordination
• Experience working with multiple teams (development testing infrastructure support)
• Familiarity with ITSM tools such as ServiceNow JIRA or Remedy
• Working knowledge of enterprise application environments is a plus
• Strong organizational communication and reporting skills
• Ability to follow structured processes while adapting to dynamic requirements
• Experience supporting service transition or onboarding for 2 clients
• Experience working in multiple industries preferably Insurance/Financial services/Banking domains

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.

People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists a job offer awaits.

We are an equal opportunity employer and are committed to Diversity Equity & Inclusion.