Technical Trainer

Role Overview

We are seeking an experienced and passionate Technical Trainer to drive capability development across our workforce. This role will be responsible for designing developing and delivering high-impact technical trainings aligned with our current bootcamp curriculum evolving technologies and business needs. The ideal candidate will bring strong hands-on expertise across the Microsoft ecosystem infrastructure technologies cloud security and modern workplace tools along with the ability to integrate AI-driven learning and digital training methodologies.

Key Responsibilities

Training Design & Delivery

Design and implement end-to-end technical training programs aligned with organizational requirements and current curriculum.

Create structured training schedules learning paths and classroom/virtual agendas.

Deliver engaging instructor-led sessions bootcamps and workshops for engineers.

Customize training interventions based on skill gaps and learner needs.

Content Development

Develop high-quality technical learning content (presentations labs SOPs assessments simulations).

Build scenario-based troubleshooting labs aligned with real-world support use cases.

Continuously update content to reflect latest technologies tools and best practices.

Collaborate with SMEs/Stakeholders to ensure accuracy and relevance of training content.

Bootcamp & Capability Building

Deliver and enhance training aligned with current curriculum covering:

End User Computing & Desktop Support troubleshooting

Windows Server administration and roles/services

Active Directory & Hybrid Identity (Azure/Entra ID)

Networking fundamentals (DNS DHCP IP concepts)

Microsoft 365 (Exchange Online SharePoint OneDrive Intune)

Security & Compliance (M365 Security Endpoint Threat Protection)

Drive hands-on labs assessments and certification readiness programs.

AI & Emerging Technologies

Stay updated with AI trends and tools applicable to IT support and training.

Integrate AI-based learning approaches (e.g. copilots automation adaptive learning tools).

Learning Management System (LMS)

Manage and utilize LMS for:

Course creation and publishing

Learner tracking and reporting

Certification workflows

Develop self-paced learning modules and digital courses for scalability.

Evaluation & Continuous Improvement

Measure training effectiveness through assessments feedback and performance metrics.

Analyse results and continuously improve training delivery and content.

Maintain training documentation reports and dashboards.

Continuous Learning

Maintain up-to-date technical knowledge by:

Attending workshops and certifications

Reviewing industry publications

Participating in internal knowledge-sharing

Technical Skills & Experience

Microsoft Ecosystem

Office 365 / Microsoft 365 (Exchange Online SharePoint OneDrive Teams)

Microsoft Entra ID (Azure AD) Identity & Access Management

Microsoft Intune (MDM/MAM)

Windows & Infrastructure

Windows Server Administration (2016/2019/2022)

Windows Server Roles & Services (ADDS DNS DHCP GPO)

File/Print services

End User Computing

Desktop troubleshooting (performance applications connectivity)

Outlook & Office applications support

VPN printer and shared drive troubleshooting

Networking

TCP/IP DNS DHCP Subnetting

Network troubleshooting tools (PING TRACERT NSLOOKUP etc.)

Cloud & Hybrid

Azure fundamentals

Hybrid environments (AD Connect Sync SSO)

Security

Endpoint and network security concepts

Microsoft 365 security & compliance

Threat protection phishing malware awareness

Backup & Disaster Recovery

Knowledge of enterprise backup tools and best practices

Firewall & Basic Security Infrastructure

Understanding of firewall concepts and configurations

Additional Capabilities

Strong understanding of AI tools and their application in training

Experience with Learning Management Systems (LMS) and digital course creation

Knowledge of modern instructional design practices and tools

Candidate Requirements

Proven experience in technical training mentoring or knowledge transfer roles

Strong communication presentation and facilitation skills

Ability to simplify complex technical concepts for diverse audiences

Strong content creation and instructional design skills

Expert proficiency in Word Excel and PowerPoint

Preferred Qualifications

Certifications in Microsoft (M365 Azure Windows Server)

Experience in handling bootcamps or structured training programs

Exposure to automation scripting or AI tools is an advantage

Required Experience:

IC