Support Engineer, RBS

Join our Retail Business Services team and help shape the shopping experience for millions of Amazon customers this role youll bridge the gap between business needs and technical solutions working on systems that ensure our catalog is complete accurate and comprehensive while driving operational efficiency across our global retail operations.

Key job responsibilities
- Collaborate with business teams to understand their support needs and translate business requirements into scalable technical solutions in partnership with other technical teams

- Design implement and maintain applications and automation scripts that solve complex operational challenges and improve efficiency across our retail services

- Troubleshoot and resolve technical issues including application infrastructure problems and bugs with a focus on understanding business impact and driving continuous improvement

- Establish and monitor service health through the development of service level agreements metrics monitoring procedures and documentation that support operational excellence

- Participate in on-call support rotations to respond to critical alerts investigate issues and implement fixes that maintain service reliability


A day in the life
As an Application Engineer youll spend your time solving real business challenges for our retail teams. You might start your morning reviewing support requests and collaborating with business stakeholders to understand their needs then transition into designing and implementing scalable solutions that automate complex processes. Youll work alongside our engineering team to troubleshoot issues refine existing applications and develop automation scripts that reduce manual work. Your day might include code reviews with colleagues monitoring system health through dashboards and alerts or onboarding a new client onto our platform and walking them through its capabilities. Youll also participate in on-call rotations responding to critical issues and contributing to long-term improvements in our service reliability.



About the team
We are a collaborative group of engineers and technical professionals dedicated to supporting Amazons retail growth across the globe. Our team tackles three core challenges: expanding our product selection through data enrichment eliminating supply chain defects and filling gaps in our technology infrastructure. We believe in building an inclusive environment where knowledge sharing and mentorship thrive. Youll have opportunities to learn from senior engineers through one-on-one mentoring participate in technical discussions with Principal and Senior Engineers and access professional development resources including online learning platforms and certification support. Were excited to welcome someone who is ready to contribute to meaningful work while growing their technical skills alongside a supportive team.

- 2 years of software development or 2 years of technical support experience
- Bachelors degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

- Experience with AWS networks and operating systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.