Sr. Staff Software Development Engineer AI Platform

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the worlds largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to be part of the team thats helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Sr. Staff AI Platform Engineer to join our team. This is an On-site role based in Bangalore/Pune reporting to the Senior Manager in the IT Data Strategy this position you will design scale and maintain enterprise cloud infrastructure and platform capabilities to support production AI/ML workloads. Operating within the IT Data Strategy team you will drive infrastructure automation observability and platform governance while empowering AI and data engineering teams to deliver high-impact solutions reliably and securely.

What youll do (Role Expectations)

• Design build and maintain scalable secure and highly available AWS infrastructure (EKS Lambda ECS VPC IAM) for AI/ML workloads using Terraform following IaC best practices including reusable modules remote state management and environment-based blueprints

• Own and continuously evolve GitLab CI/CD pipelines for AI platform services automating build test security scanning and multi-environment deployment workflows to enable fast reliable and repeatable releases

• Architect a centralized observability stack using Prometheus and Grafana with golden-signal dashboards across AI/ML services and infrastructure design intelligent alerting strategies (Alertmanager PagerDuty OpsGenie) and lead incident response root-cause analysis and postmortems to improve MTTA/MTTR

• Define and track DORA metrics to drive delivery and reliability improvements while building self-healing auto-scaling and cost-optimized infrastructure for AI/ML services (LLM inference vector databases agent frameworks) on Kubernetes (EKS)

• Implement infrastructure security best practices establish platform governance standards partner with AI/ML and data engineering teams on production-grade AI/RAG deployments and mentor junior/mid-level engineers through design and code reviews

Who You Are (Success Profile)

• You act like an owner with a passion for the mission operating with integrity and navigating seamlessly between high-level platform strategy and hands-on execution.

• You are a high-trust collaborator who is ambitious for the overall team fostering an open feedback culture delivered with clarity and respect to build lasting trust.

• You are driven by innovation and deep technical curiosity continuously seeking secure scalable and modern solutions to complex platform engineering challenges.

• You champion simplicity by distilling complex technical architecture user needs and operational concepts into clear actionable plans and focused communication.

• You are data-driven leveraging analytics and measurable metrics to guide informed engineering decisions evaluate truth and optimize reliability.

What Were Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

• 8 years of experience as a Platform Engineer / Site Reliability Engineer / DevOps Engineer including 3 years supporting AI/ML or data platform infrastructure with deep hands-on expertise in AWS (EKS Lambda ECS VPC IAM S3)

• Strong hands-on experience with Infrastructure as Code using Terraform (modules workspaces remote state) and designing/maintaining CI/CD pipelines with GitLab CI/CD (or equivalent) including runners and deployment automation

• Proven expertise in centralized observability using Prometheus and Grafana (custom exporters dashboard design alerting rules) along with experience designing and tuning alerting/on-call systems (Alertmanager PagerDuty OpsGenie) and owning incident response for production services

• Solid hands-on understanding of DevOps/DORA metrics (deployment frequency lead time for changes change failure rate MTTR) and how to use them to drive engineering improvement

• Experience deploying and operating containerized applications on Kubernetes (EKS) including Helm charts and autoscaling (HPA Cluster Autoscaler Karpenter) combined with strong scripting skills in Python (and/or Go/Bash) and the ability to work independently and lead complex infrastructure initiatives with excellent communication skills befitting a Staff-level engineer

What Will Make You Stand Out (Preferred Qualifications)

• Experience with LiteLLM (including multi-geo/multi-region deployment patterns) distributed compute frameworks like workflow engines like Temporal and agentic frameworks such as LangGraph LangChain or LlamaIndex

• Working knowledge of vector database platforms (Qdrant Pinecone Weaviate) memory/context layers like ZEP LLMOps/MLOps frameworks and practices (model registry prompt versioning feedback loops MLflow/Kubeflow) and LLM observability/evaluation tooling such as Arize Phoenix

• Exposure to GitOps workflows (ArgoCD/Flux) log aggregation and distributed tracing (Loki ELK/OpenSearch Jaeger/Tempo) cloud cost optimization (FinOps) and security/compliance frameworks (SOC 2 ISO 27001) in cloud-native environments

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.