Sr. Program Manager Selling Partner Experience, Retail Business Services

Amazons Retail Business Services (RBS) organization is seeking a results-driven Sr. Program Manager to lead Selling Partner Experience enhancement initiatives for Vendors and Sellers engaged with Amazon.
About the Role
Retail Business Services is a strategic organization within Amazon serving across multiple areas like account management core operations and defect elimination. As RBS account management scales and contributes to 20% of Amazon e-commerce GMS we have to figure out and scale Vendor & Seller Experience enhancement avenues delighting the Selling Partner (SP) and ensuring consistent growth for the SP & Amazon.

We are looking for a Program Manager to own identification of SP pain points brainstorming with tech/product teams on solutioning prioritization of product roadmaps by taking the right trade-off calls and drive goal definition/delivery for SPX enhancement. The Program Manager should also be comfortable navigating ambiguous spaces and unstructured problem statements collaborating with multiple L10 orgs outside RBS use escalation as a mechanism to remove blockers and own leadership reviews (MBRs/GTM strategy).
Key skills include:
- build domain expertise on the SPX space and collaborate with multiple Root Cause Owning teams like Listings SPFT WW VX teams
- define and baseline leadership level goals track progress remove blockers and deliver timely goals while keeping leadership updated through MBR/QBR mechanisms
- dive deep into individual spaces and become the STL for the specific domain



Key job responsibilities
Emerging countries Defect Identification: Identify categorize and size stranded inventory defects specific to IES marketplaces including Retail Bossed Hazmat suppression image non-compliance expiry and overstock/deadwood
Country Partnership: Serve as the RBS SIRP point of contact for Emerging country teams establishing joint goals shared accountability and regular review cadences with country leaders
Program Execution: Own end-to-end goal delivery for Emerging country stranded inventory reduction including opportunity sizing solution implementation adoption tracking and COI impact reporting
Data Foundation: Work with Data Engineering to identify alternate data sources for Emerging markets (where Hydra/CtSAI datasets are unavailable) validate mappings and build baseline metrics to enable defect identification at scale
Upstream Fix Alignment: Partner with internal teams (RISC Janus Category FC Operations) to drive upstream fixes and close-loop mechanisms that prevent recurrence of stranded inventory defects
Tool Adoption: Drive adoption of RBS automation tools (Sapien Sherlock) in Emerging markets by working with country teams to ensure structured onboarding training and review mechanisms
Scalable Playbooks: Adapt WW SIRP playbooks for Emerging country regional nuances (language data availability vendor workflows) while maintaining consistency with global standards
Stakeholder Communication: Deliver monthly progress updates to Emerging Marketplace country leaders and RBS leadership with clear visibility into goal progress blockers and escalation needs

- 7 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)

- 6 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

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