Sr. Account Manager, US AVS, Paid Selling Partner Services

About Amazon

Amazon strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience Amazon continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role - Account Management:

As a Sr. Account Manager as part of RBS (Retail Business Services) NA AVS Team you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazons retail platform. As a Senior Account Manager youll independently manage strategic vendor relationships develop data-driven plans that generate ROI and collaborate across teams to clear blockers and deliver results even when the path forward isnt fully defined.

Youll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving cross-team collaboration and customer advocacy. Youll navigate ambiguity provide strategic recommendations to senior vendor contacts and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction ensuring vendors feel supported heard and empowered to grow their business on Amazon. Youll also begin mentoring teammates and contributing to the development of others.

As a Senior Account Manager you serve as the hub of your vendors interactions with Amazon. Vendors rely on their Account Manager as a first point of contact for troubleshooting high-level analysis and joint business planning. To deliver on these goals we develop exclusive services and tools that accelerate vendor growth provide preferred treatment in how vendors interact with us and enable proactive management of their business.

This role requires employees to work from our Amazon BLR office.
Timings will be as per USA shift 18:00 IST to 03:00 am IST

Key job responsibilities
Key job responsibilities
Manage strategic vendor relationships and develop long-term data-driven business plans that drive adoption of growth-generating products and positive customer experience
Provide actionable recommendations to vendors that drive measurable ROI clearing blockers and escalating appropriately
Collaborate effectively across teams to deliver for vendors influencing internal and external stakeholders processes and priorities
Organize analyze and surface vendor/customer feedback in the correct channels to ensure Amazons decisions consider the Voice of the Customer
Optimize cross-team processes that improve project efficiency and team delivery
Lead promotional planning and catalog optimization initiatives
Begin mentoring peers and contributing to team development

A day in the life
Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
Navigate ambiguous situations identifying whats hindering vendor growth and developing solutions independently
Collaborate with cross-functional teams (category managers supply chain marketing) to resolve operational challenges
Advocate for vendor needs by organizing feedback and sharing insights with leadership
Guide vendors on utilizing Amazon tools and systems effectively
Participate in strategic planning sessions and support continuous improvement initiatives

About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors making Amazon the retailer of choice. AVS pursues three core goals:

Accelerate vendor growth on Amazon
Drive higher vendor satisfaction with Amazon fostering greater engagement and investment
Build sustainable efficient e-commerce partnerships between Amazon and vendors


- 4 years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Bachelors degree
- Experience analyzing data and best practices to assess performance drivers

- MBA
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions

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