Sr Analyst IT JAMF

Senior JAMF Engineer 

Role Overview 

We are seeking a Senior JAMF Engineer to lead the strategy stability and modernization of the macOS environment supporting approximately 1700 devices globally including 100 VIP/Diamond users. 
 
This role owns the JAMF platform end-to-end including infrastructure policy architecture OS lifecycle management third-party application patching and compliance posture. The Senior Mac Platform Engineer will lead the migration from on-prem JAMF to JAMF Cloud rationalize and modernize existing policies and drive automation improvements across the Mac ecosystem. 
 
This role supervises 12 JAMF engineers and is accountable for macOS platform KPIs operational performance and continuous improvement initiatives. Reporting to Endpoint Management leadership this position combines deep technical expertise with platform ownership and team oversight. 

Key Responsibilities 

• Own the JAMF platform as the single source of truth for macOS device management. 

• Maintain and optimize JAMF infrastructure policies configurations and integrations (including JAMF Connect with local account model). 

• Establish governance standards for policy design naming conventions scoping and lifecycle management. 

• Monitor and improve macOS client health and compliance posture. 

• Lead the technical execution of the migration from on-prem JAMF to JAMF Cloud. 

• Rationalize and streamline existing policies during migration. 

• Ensure minimal disruption to end users including VIP/Diamond population. 

• Validate integrations configurations and security controls post-migration. 

• Own macOS major version upgrade strategy and rollout. 

• Manage third-party application patching (Adobe Chrome Zoom etc.). 

• Partner with Endpoint Security to implement and maintain security baselines and compliance standards. 

• Improve patch and upgrade adoption rates across the environment. 

• Develop automation using scripting (Bash Python or similar) and JAMF APIs. 

• Reduce manual remediation through proactive and self-healing workflows. 

• Improve reporting visibility and operational metrics. 

• Identify opportunities to integrate AI-driven or telemetry-based remediation where appropriate. 

• Supervise 12 JAMF engineers providing technical direction and oversight. 

• Lead technical prioritization and execution planning for Mac engineering initiatives. 

• Develop training materials and provide structured enablement for Field Services and L1.5/L2 support teams. 

• Improve support documentation and escalation pathways. 

Required Qualifications 

• 7 years of experience managing macOS in enterprise environments. 

• Deep expertise in JAMF Pro administration and architecture. 

• Experience with JAMF Connect and modern non-AD-bound macOS environments. 

• Proven experience leading platform migrations (cloud preferred). 

• Strong scripting experience (Bash Python or similar). 

• Experience managing macOS OS lifecycle and third-party application patching. 

• Demonstrated ability to supervise technical staff and drive KPI accountability. 

• Strong documentation and cross-team collaboration skills. 

Success in This Role Looks Like 

• Successful migration from on-prem JAMF to JAMF Cloud with minimal user disruption. 

• Reduced policy sprawl and improved governance standards. 

• Improved macOS upgrade adoption and patch compliance metrics. 

• Increased automation reducing manual remediation workload. 

• Well-trained Field Services and L1.5/L2 teams with fewer unnecessary escalations. 

• Stable and high-performing experience for VIP/Diamond users. 

Qualifications :

What Were Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning embracing challenges and improving themselves.
   

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time