SOService Delivery Manager-Platform

Roles & Responsibilities :

The Infrastructure Service Delivery Manager is responsible for overseeing the delivery operation and continuous improvement of infrastructure services across both Cloud and On-Premises environments. This role ensures that infrastructure services meet business requirements service level commitments security standards and operational excellence . The individual will act as the key interface between technical teams business stakeholders customers and external service providers to ensure reliable scalable and cost-effective infrastructure services.

Key Responsibilities:

1. Lead the end-to-end delivery and management of infrastructure services across Cloud and On-Premises environments including servers storage virtualization networks databases and platform services.

2. Manage infrastructure operations teams and service providers ensuring high availability performance and timely resolution of incidents problems and service requests in accordance with agreed SLAs and KPIs.

3. Serve as the primary point of contact for stakeholders and customers regarding infrastructure service performance escalations and operational governance.

4. Collaborate with business units application teams cybersecurity teams and technology partners to align infrastructure services with organizational objectives and transformation initiatives.

5. Drive continuous service improvement initiatives focused on reliability automation optimization operational efficiency and user experience.

6. Oversee infrastructure lifecycle management including capacity planning patching upgrades refresh programs and technology modernization initiatives.

7. Ensure effective management of Cloud platforms (AWS Azure GCP) and On-Premises data center environments maintaining operational consistency and governance standards.

8. Monitor infrastructure health service performance utilization and availability metrics; prepare operational reports and present insights to senior leadership.

9. Ensure compliance with ITIL best practices security policies regulatory requirements and organizational governance frameworks.

10. Lead incident problem change and release management processes to minimize service disruptions and ensure business continuity.

11. Coordinate disaster recovery planning business continuity testing and resilience initiatives across infrastructure environments.

12. Manage vendor relationships contracts and third-party service providers to ensure service quality cost optimization and contractual compliance.

13. Facilitate knowledge sharing operational readiness and team development to enhance technical capabilities and service maturity.

Qualifications :

Educational qualification:

Bachelors degree/Masters degree(BE/ME) in Computer Science Information Technology or related field.

Experience :10 Years

Mandatory/requires Skills :
Proven experience (8 years) in hybrid infrastructure environment including Cloud and On-premises platforms

Strong knowledge of ITIL processes and Service Management principles.

Experience managing infrastructure services such as compute Storage Virtualization networking and monitoring

Knowledge of Cloud platforms such as Amazon Web Services (AWS) Microsoft Azure and/or Google Cloud Platform.

Excellent communication leadership and stakeholder management skills.

Ability to handle multiple priorities and complex projects.

Relevant certifications such as ITIL AWS Azure GCP PMP or Prince2 are preferred.

Remote Work :

No

Employment Type :

Full-time