Service Support

* Handle and process large volume of quotations within the timeline.

* Received and review customer purchase orders ensure the details is clean and accurate before process.

* Process service requests and schedule field service engineer visits optimizing routes and resource allocation.

* Coordinate with Logistics / Warehouse on the delivery arrangements to ensure on time shipping.

* Perform order follow-ups generate invoices and coordinate with Finance teams on the outstanding payments.
* Manage spare parts inventory including ordering receiving stocking and dispatching parts for service interventions.
* Generate and track service reports work orders and other relevant documentation ensuring accuracy and completeness.
* Communicate proactively with customers regarding service status scheduling and issue resolution.
* Handle customer enquiries via phone or email in a prompt courteous and professional manner.
* Maintain accurate customer and product service history records in the companys CRM or service management system.
* Contribute to the continuous improvement of service processes and customer support initiatives.

* Perform ad hoc duties as assigned by Management

Job Qualifications

* Academic degree in business administration or similar
* Minimum 2-3 years of work experience in customer service or order processing department
* Service and detail orientated
* Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
* Excellent written and verbal communication skills in English.
* Proficiency in Microsoft Office Suite (Word Excel Outlook).
* Experience with CRM software (e.g. SAP) and/or service management systems is highly desirable.
* Ability to work independently and as part of a team in a fast-paced environment.
* Customer-focused mindset with a strong commitment to delivering exceptional service.

About Sartorius

Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.