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Senior Insurance Claims Support (L2)

ADVENXA

Job Location:

Kochi - India

Monthly Salary: INR 35000 - 55000

Experience Required: 2-5years

Posted: 28 July 2026 (30+ days ago)

Application Deadline: 25 October 2026

Vacancies: 1 Vacancy

Job Summary

Senior Insurance Claims Support (L2)

Location: Infopark Kakkanad

Experience: Minimum 2 years in Insurance back-office processes preferably in Claims support

Educational Requirements:

Graduates or Postgraduates preferably with a Commerce background.
(Candidates from technical backgrounds such as are not eligible.)

Joining Date: Immediate joiner (availability for joining on Aug 2026)

Job Summary: We are seeking experienced professionals with a background in BPO Insurance back-office processes. The ideal candidate will have experience in claims support be capable of liaising with clients through various communication channels and possess strong analytical communication and leadership skills. The role also involves quality audits and providing training and coaching to frontline associates.

Responsibilities:

Policy/Claims Support: Manage policy setups changes and claims intake by coordinating with client contacts via email chat and calls.
Quality Audits: Conduct quality checks on associates work provide constructive feedback and coach team members.
Team Support: Assist frontline associates with queries referrals and support trainees.
Complex Accounts Handling: Manage and resolve complex account issues while providing on-the-job training for new hires.
Training: Conduct process-related training sessions for the team as and when required.

Requirements

Minimum 2 years in Insurance back-office processes preferably in Claims support
Excellent verbal and written communication skills.
Willingness to work in rotational night shifts.
Must be available for Work from Office (WFO) in Kochi.
Immediate availability for joining on Aug 2026.