Senior System Administrator

Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional and timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology including workstations servers printers networks and vendor-specific hardware and software.
Senior System Administrators have effective communication skills problem-solving skills experience with managing servers and SMB network infrastructures and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Education and Qualifications:
2-3 years of IT or related domain
Excellent written and verbal communication skills
Excellent customer service skills
Education: Graduate (Any stream) preferably in computer science or a related field
At least 2 years of experience in end-user technical support

Key Responsibilities/Duties:
Provide professional IT support to customers with a focus on customer service.
Monitoring IT infrastructure of clients and administration.
Drive problem investigations and resolution as required.
Troubleshooting Windows server issues.
Monitor the network i.e. firewalls switches and access points.
Analyze network alerts and diagnose network errors.
Manage and troubleshoot Physical and Virtual servers.
Hyper-V VMware Azure and AWS administration.
NAS SAN Storage administration and troubleshooting.
Plan on upgrades and updates of infrastructure.
Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA).

Must Have:
Hands-on experience with Wintel and Networking.
Strong customer service experience and excellent verbal and written communication skills
Hands-on experience with Server and Network Administration and Troubleshooting
Good knowledge and experience of Server Roles i.e. AD DNS DHCP IIS File & Print RDS etc.
Hands-on experience working on Hyper-V and VMware.
Advanced knowledge of Firewalls Switching and Routing.
Knowledge of backups and storage i.e. SAN and NAS
Hands-on experience with Wintel networking
Experienced in networking monitoring tools
Experience with data center monitoring and ops is good to have

Our Culture and You
What does the day in life look like for the Senior System Administrator You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that with IT by Design they will find a home where their passion and career goals finally intersect for them to live a life full of purpose.

Required Experience:

Senior IC