Senior Staff Engineer Test

Overview

At Freshworks quality isnt a checkpointits built into our engineering DNA. As a Senior Staff Engineer in Test (IC5) you will serve as the principal technical authority for test architecture automation strategy and quality engineering across multi-tenant enterprise-grade SaaS platforms. You will operate at the intersection of complex distributed systems developer velocity performance engineering and product confidenceensuring our global platform scales effortlessly without compromising reliability.

If you are an engineering leader who architects for scale solves complex distributed system challenges and drives systemic quality culture across organizationsthis role is built for you.

Impact You Can Create

• Architect Systemic Quality at Scale: Define and own the multi-year quality architecture vision for core platform services used by tens of thousands of global businesses daily.

• Accelerate Developer Velocity: Eliminate deployment friction by designing self-healing high-throughput and parallelized automation frameworks embedded directly into our CI/CD pipelines.

• Drive Shift-Left & AI Innovation: Pioneer modern quality engineering paradigmsincluding contract testing chaos engineering shadow testing and AI-assisted automationto catch architectural flaws long before code reaches production.

• Elevate Engineering Standards: Establish the bar for test code quality framework design patterns and non-functional resilience across all engineering pods.

Roles & Responsibilities

• Technical & Automation Architecture: Design build and scale unified test automation frameworks across UI API microservices and asynchronous event-driven architectures (Kafka Webhooks Message Queues).

• Cross-Pod Technical Governance: Partner with Engineering Directors Principal Architects and Product Managers to define quality roadmaps risk-based testing strategies and release governance protocols.

• Non-Functional Engineering: Lead organization-wide performance load stress chaos and resilience testing strategies using APM and monitoring tools to guarantee 99.99% availability.

• DevOps & Pipeline Integration: Collaborate with Infrastructure and DevOps teams to integrate automated quality gates ephemeral test environments and observability into modern CI/CD pipelines.

• Defect Prevention & Root Cause Analysis: Lead complex debugging deep-dive root cause analysis (RCA) and systemic defect prevention across distributed microservice ecosystems.

• Security & Compliance : Partner with Security on penetration testing vulnerability scans and secure SDLC QA process supports compliance audits (SOC 2 Type II ISO 27001 GDPR)

• Mentorship & Talent Elevation: Act as a technical force multiplierreviewing critical code championing RFCs establishing best practices and mentoring Lead and Staff Engineers across QA and Development teams.

Qualifications :

• Experience: 12 years of progressive software engineering in test / QA automation experience with a proven track record operating as a principal technical leader (IC4/IC5 level).

• Education: Bachelors or Masters degree in Computer Science Software Engineering or a related technical discipline.

• Proven Track Record: Demonstrated success in designing and scaling enterprise automation architectures from scratch for high-throughput multi-tenant cloud platforms.

• Strategic Influence: Proven ability to drive technical consensus articulate technical trade-offs to senior leadership and influence quality culture across cross-functional organizations.

• Domain Expertise: Deep experience in distributed cloud architectures event-driven systems microservices and SaaS product delivery.

Skills

• Core Technical & DSA Expertise: Mastery of Data Structures Algorithms Object-Oriented Design (OOD) and Software Architecture Patterns (Page Object Factory Builder Singleton) to write production-grade test software.

• Multi-Stack Automation Mastery: Deep hands-on proficiency in languages like Java Python or JavaScript/TypeScript alongside modern framework ecosystems (Playwright Cypress Selenium RestAssured Appium).

• Performance & Resilience Engineering: Expertise in load testing tools (JMeter K6 Locust) resilience testing (Chaos Mesh Gremlin) and application performance observability (Datadog New Relic Prometheus Grafana).

• Cloud & Distributed Systems: Hands-on experience with AWS/GCP Docker Kubernetes Microservices REST/GraphQL APIs SQL/NoSQL databases and Kafka/RabbitMQ.

• CI/CD & Infrastructure as Code: Advanced knowledge of build and pipeline systems (Jenkins GitLab CI GitHub Actions Harness) and shift-left quality gating techniques.

• Leadership & Communication: Exceptional RFC writing architectural documentation data-driven decision making (tracking DORA & quality metrics) and cross-functional stakeholder management.

• Hands-on with AI-powered test generation & self-healing automation tools (Testim Mabl Applitools)

• AI:  Building evaluation frameworks for AI/LLM features: accuracy hallucination bias prompt -driven risk-based test selection & predictive defect analysis to optimize test for AI-assisted code: extra review rigor for Copilot/Claude Code-generated commits

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time