Senior ServiceNow ITSM Developer
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Job Summary
Role : Senior ServiceNow ITSM Developer
Company Name : WillWare Technologies
Work Model : Fulltime / Onsite
Work Location : Bangalore / Hyderabad/ Pune / Mumbai/ Chennai / Noida / PAN India Location
Job Description :
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
Mandatory Skills: ServiceNow - IT Service Management .
Responsibilities:
1. Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design coding testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize extend modify localize or integrate to the existing product by virtue of coding testing & production
- Implement the business processes requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings seminars to sharpen the knowledge in functional/ technical domain
- Write papers articles case studies and publish them on the intranet
Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality SLA ETA no. of tickets resolved problem solved # of change requests implemented zero customer escalation CSAT |
| 2. | Automation | Process optimization reduction in process/ steps reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed # of papers articles written in a quarter |
Required Skills:
ServiceNowITSMFIT Service Management
