Senior Manager Director IT

Key Responsibilities

• Manage and support the organizations IT infrastructure including Windows Servers virtualization platforms storage backup disaster recovery and business continuity solutions.
  
• Administer and monitor Microsoft 365 Microsoft Entra ID (Azure AD) Active Directory Microsoft Intune endpoint management and identity and access management.
  
• Maintain enterprise network infrastructure including firewalls VPN proxy solutions LAN/WAN SD-WAN Wi-Fi access points (APs) and internet connectivity.
  
• Implement and maintain cybersecurity controls including Endpoint Detection and Response (EDR/XDR) antivirus email security vulnerability management patch management Privileged Access Management (PAM) Multi-Factor Authentication (MFA) and endpoint hardening.
  
• Monitor infrastructure health system availability performance capacity utilization and security events to ensure reliable and secure IT operations.
  
• Lead IT service desk and end-user support operations ensuring timely incident resolution SLA compliance and resolve end user queries.
  
• Coordinate infrastructure and cybersecurity incidents with SOC teams internal stakeholders and vendors driving timely remediation root cause analysis (RCA) and preventive actions.
  
• Plan and execute infrastructure cloud branch office and technology refresh projects including migrations upgrades and implementation of new technologies.
  
• Maintain IT policies standards Standard Operating Procedures (SOPs) technical documentation and operational runbooks.
  
• Ensure compliance with internal IT governance policies information security standards and regulatory requirements across infrastructure and endpoint environments.
  
• Lead and support internal and external IT audits by preparing audit evidence maintaining documentation addressing audit observations and driving timely closure of audit findings.
  
• Work closely with Information Security Risk Compliance and Internal Audit teams to implement security controls and ensure ongoing compliance with organizational policies and regulatory requirements.
  
• Track compliance initiatives perform periodic infrastructure and security reviews conduct risk assessments and ensure remediation of identified gaps within agreed timelines.
  
• Manage infrastructure monitoring platforms capacity planning asset lifecycle software licensing and operational reporting to support business continuity and operational excellence.
  
• Manage relationships with technology vendors and service providers including procurement support contract management licensing and service delivery reviews.
  
• Lead mentor and develop the IT team by promoting technical excellence accountability process improvement and continuous learning.
  

Preferred Skills and Experience

• 10 years of experience in IT Infrastructure Systems Administration or Enterprise IT Operations with at least 24 years in IT Manager role.
  
• Hands-on experience with Microsoft technologies virtualization networking cybersecurity backup disaster recovery and endpoint management.
  
• Experience participating in or leading IT audits including ISO 27001 SOC 2 or similar compliance frameworks.
  
• Strong understanding of IT governance risk management change management asset management and operational compliance.
  
• Excellent leadership stakeholder management vendor management project management and communication skills