Senior Epic Clinical Applications Analyst (Ambulatory & MyChart)

• Lead the design build and maintenance of EpicCare Ambulatory applications.
  
• Support Clinical Service Desk (CSD) operations including incident management troubleshooting and end-user support.
  
• Configure SmartTools Navigators SmartSets Flowsheets and questionnaires to support clinical workflows.
  
• Design and maintain MyChart functionality including:
  
• Patient questionnaires
  
• Proxy access setup
  
• Patient communication workflows
  
• Develop and optimize BPA and CER rules security templates and SmartForm documentation tools.
  
• Collaborate with clinical and operational stakeholders to design efficient and compliant workflows.
  
• Participate in discovery sessions workflow design integrated testing and go-live readiness activities.
  
• Provide post-implementation support issue resolution and system optimization.
  
• Ensure adherence to Epic standards governance and upgrade cycles.
  
• Work closely with cross-functional teams to improve system usability and performance.
  

Requirements

• EpicCare Ambulatory Certification (active or within NVT period).
  
• 810 years of Epic Ambulatory build experience with full life-cycle implementations.
  
• Experience in Clinical Service Desk (CSD) or production support environments.
  
• Strong expertise in MyChart including questionnaires and patient engagement workflows.
  
• Hands-on experience with:
  
• SmartTools SmartLinks SmartSets Navigators
  
• BPA (Best Practice Advisory) and CER rule configuration
  
• Experience with ServiceNow Data Courier and CAB processes.
  
• Familiarity with Epic master files such as EMP SER EAP EOW and EAF.
  
• Excellent communication documentation and stakeholder management skills.
  

• Bachelors degree in Health Information Management Computer Science or related field.
  
• Additional Epic certifications (MyChart Orders or other modules).
  
• Experience with:
  
• AI-driven clinical documentation or note summarization
  
• Community Connect deployments
  
• Integration with other Epic modules
  
• Clinical or healthcare domain background.