Senior Business Analyst, FinOps PMO

AI Sr Business Analyst - Role Description




About Amazon Finance Operations

Amazon Finance Operations (FinOps) supports every business line and geography across Amazon paying Vendors and Suppliers (Procure to Pay) collecting cash (Order to Cash) and paying employees (Payroll) on time accurately and with the best experience. As Amazon grows so does the demand for FinOps services and were fundamentally rethinking how we deliver them.


The Opportunity

Were recruiting a Senior Business Analyst for our FinOps Program Management Office (PMO) who will combine deep BA expertise with a forward-looking mandate designing deploying and scaling AI agents that automate repeatable analysis tasks and accelerate delivery for our customers across the organization. Youll define the strategy for how AI transforms business analysis delivery build intelligent workflows that compress timelines from weeks to days and drive adoption across teams while applying your expertise where it matters most: solving ambiguous problems influencing senior stakeholders and making strategic trade-offs that AI cant.

This is a role for someone who can operate independently with limited guidance manage the lifecycle of complex initiatives across multiple teams and shape how an entire organization delivers.




Key Responsibilities

AI Strategy & Scalable Delivery Transformation
Define and own the AI-enabled delivery strategy for BA workflows across the PMO determining where automation creates the highest leverage and driving adoption across teams
Architect intelligent workflows that automate repeatable BA tasks at scale requirements drafting validation traceability impact analysis compressing delivery timelines organization-wide
Establish governance frameworks ensuring AI-generated outputs meet controllership standards and iterate on agent performance based on measurable outcomes
Force-multiply by enabling other BAs and PMs to leverage AI tools effectively building the mechanisms guidelines and training that make the capability self-sustaining
Program Leadership & Complex Problem Solving
Own end-to-end delivery of complex cross-functional initiatives spanning multiple teams and business units from strategy definition through execution and post-launch measurement
Navigate ambiguity: define program scope success criteria and execution plans where the business problem or solution may not be well-defined
Make strategic trade-offs between short-term delivery needs and long-term scalability and drive crisp decisions with senior stakeholders (Directors VPs)
Proactively identify risks dependencies and failure modes mitigating before they become roadblocks
Requirements Leadership & Quality
Set the standard for requirements analysis across the team ensuring completeness consistency feasibility and verifiability at scale
Translate complex business and customer needs into actionable specifications grounded in data and influence roadmap priorities based on business impact
Create and refine standardized BA processes artifacts and mechanisms that raise team maturity and effectiveness across the organization
Stakeholder Influence & Communication
Partner with and influence senior leaders on priorities resource allocation and strategic direction
Drive alignment across multiple teams with competing priorities building consensus and resolving contention constructively
Communicate effectively in writing and verbally to Directors and VPs narratives business cases program reviews and escalations
Business Process Analysis & Optimization
Evaluate end-to-end business processes across AP AR and Compliance verticals identifying automation opportunities that significantly reduce cycle times and eliminate unnecessary process
Streamline and simplify: judiciously add refine and remove procedures to increase team productivity and delivery speed
Analyze data and metrics to identify trends measure impact and drive decisions



A Day in the Life

You operate at both the strategic and tactical level. You might start the day reviewing AI agent performance metrics and refining automation workflows then shift to facilitating a cross-functional alignment session where youre driving consensus across teams with competing priorities. You present a program narrative to a Director then coach a BA on how to leverage AI tools for a complex requirements effort.

You own ambiguous problems end-to-end defining what needs to be solved building the plan clearing blockers and delivering results. When you spot a systemic inefficiency you dont just fix it for one project you design the mechanism that eliminates it permanently across the organization. You mentor others raise the bar on delivery quality and actively shape how the team evolves.



About the Team

The FinOps PMO is building the next generation of delivery capability one where AI agents handle the volume and velocity and humans bring judgment influence and strategic thinking. Youll join a team that delivers seamless procure-to-pay order-to-cash and payroll processes enabling Amazons global expansion. As a Senior BA youll play a leadership role in defining how AI transforms delivery at scale your solutions will be built to high controllership standards adopted across geographies and designed to operate long-term with or without your direct involvement. This is a high-growth environment where your work will directly shape how an entire organization operates.




Basic Qualifications
- Experience in business analysis requirements management or a related analytical role
- Track record of delivering end-to-end solutions in complex ambiguous environments
- Experience leading cross-functional initiatives without direct authority
- Experience making business recommendations and influencing stakeholders
- Bachelors degree in finance accounting business economics engineering analytics mathematics statistics or a related technical or quantitative field
- Fluent with AI tools and configuring AI agents as well as intelligent workflows
- Experienced with ERP systems as well as in tax and finance preferably accounts receivable or accounts payable.




Preferred Qualifications
- 7 years of progressive experience in business analysis or related fields
- Masters degree in finance accounting or related field
- PMP/SCRUM/Agile certification or similar
- Knowledge of data analytics with tools such as Tableau SQL QuickSight
- Experience analyzing large datasets and translating them to actionable business insight



- Experience making business recommendations and influencing stakeholders
- Bachelors degree in finance accounting business economics engineering analytics mathematics statistics or a related technical or quantitative field
- Experience in business analysis
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience in tax finance or a related analytical field or experience in accounts receivable or account payable
- Track record of delivering end-to-end solutions in complex ambiguous environments
- Fluent with AI tools and configuring AI agents as well as intelligent workflows

- 7 years of business analyst data analyst or similar role experience
- Masters degree or above in finance accounting or related field
- PMP or SCRUM/Agile SAFe certification
- Knowledge of data analytics with tools such as Tableau SQL Quick-sight
- Experience analyzing large datasets and translating them to actionable business insight

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