SAP CPI Support Engineer
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Job Summary
Job Description:
Job title : SAP CPI Support Engineer
Experience: 2 years
Location: Chennai
Role Type : Full time.
Key Responsibilities
Required Qualifications:
1-2 years of experience in Development/Support in SAP CPI
Experience in SAP CPI application technology and having worked with an offshore team of monitoring analysts
Experience in SAP PO/PI Monitoring
Interface with technical and process teams & understand technical support requirements
Frequent monitoring and reporting to the offshore team Key Performance Indicators (KPIs) based on Service Level Agreement (SLA)
Essential Skills & Experience:
Platform Expertise: Strong knowledge of SAP CPI SAP BTP Integration Suite API Management
Technical Skills: Proficiency in XML JSON REST SOAP ODATA Groovy/JavaScript and Integration patterns.
This role includes but is not limited to the following:
Verify & trouble shooting interface failures
Monitor application performance
System outages and incident handling
Monitor and follow-up open notifications and Incidents in ServiceNow
Monitor shared mailbox for user requested action
Provide customer support through global hotline phone calls
System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)
On-call support during week Offs
Follow documented escalation procedures
Soft Skill Requirements:
Must speak read and write English fluently
Able to articulate technical issues to a non-technical audience
Able to interact with Offshore team
Required Skills:
development SAP CPI Support groovy javascript SAP BTP integration SAP PO SAP PI monitoring
