Senior DevOps Engineer

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Location:This is an onsite role based at Nextivas Bengaluruoffice (Wilshire III by MFAR 492HobliRHB Colony Mahadevapura Bengaluru Karnataka 560048). Working together onsite strengthens how weoperate enabling faster decisions clearer communication and stronger execution so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation:This role is expected to work onsite four days per week withthepotential toincreasetofive days per weekas required by the business. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

The Senior Engineer Site Reliability Engineering (SRE) is a hands-on individual contributor role for an experienced engineer with deepexpertisein cloud infrastructure Kubernetes automation and production operations. This roleis responsible fordesigning buildingoperating and continuously improvinghighly availablecloud platforms that power Nextivas critical communication services while driving reliability scalability security and operational excellence.

As a strong IC you will execute complex infrastructure initiatives end to end contribute to sound architectural and operational decisions and help raise the bar for platform reliability observability automation and performance. You will work closely with Software Engineering Product Engineering Security and Platform teams to build resilient cloud-native solutions that enable rapid and reliable software delivery.

Beyond execution you will contribute to technical direction through infrastructure architecture operational best practices automation incident management and collaboration with engineers across the organization. You will help prioritize work unblock teams and foster a culture of operational excellence and continuous improvement.

This role is ideal for someone who contributes through technicalexpertise hands-on execution collaboration and ownership with a growth path toward broader platform engineering or technical leadership.

We are seeking a Senior Engineer Site Reliability Engineering (SRE) / DevOps to help scale and modernize Nextivas cloud infrastructure while ensuring our communication platformremainshighly available secure resilient and ready to support the next generation of AI-powered customer experiences.

Responsibilities

• Design build andmaintainhighly availablecloud infrastructure on Google Cloud Platform (GCP)

• Build manage andoptimizeKubernetes (GKE) environments supporting production workloads

• Own infrastructure automation through Infrastructure as Code (IaC) and modern DevOps practices

• Build and improve CI/CD pipelines to enable reliable secure and efficient software delivery

• Monitor production environments respond to incidents troubleshoot complex issues and improve system reliability

• Design and enhance observability through monitoring logging alerting and performance analysis

• Collaborate closely with software engineering teams to improve deployment strategies platform reliability and operational efficiency

• Troubleshoot issues across infrastructure and application layers including debugging toward the code level and interpreting application code with AI-assisted engineering tools

• Work effectively with application technologies such as Kafka and MongoDB understanding how they are used within distributed application environments

• Drive cloud security best practices across infrastructure and deployment pipelines

• Build automation and self-service capabilities that improve developer productivity and reduce operational overhead

• Evaluate and implement modern cloud-native technologies and platform improvements

• Lead incident response root cause analysis and post-incident improvements

• Review infrastructure changes collaborate with engineers and promote Site Reliability Engineering and DevOps best practices across engineering teams

Requirements - Basic Qualifications

• 5 years of experience in Site Reliability Engineering DevOps Cloud Infrastructure or Platform Engineering

• Strongexpertisein Google Cloud Platform (GCP) including Google Compute Engine (GCE)

• Expert-level experience with Kubernetes and containerized production environments (GKE preferred)

• Strong hands-on experience with Docker and container orchestration technologies

• Experience building and managing CI/CD pipelines using Jenkins GitHub Actions Argo CD or similar tools

• Strong scripting and automation experience using Python Bash Go or similar languages

• Hands-on software development experience at some point in the career preferably Java with the ability to read understand and interpret application code

• Demonstrated recent hands-on engineering experience; this role is intended for an individual contributor whoremainstechnically engaged rather than a primarily managerial profile

• Experience with Terraform or other Infrastructure as Code tools

• Strong Linux systems administration and production support experience

• Experience with Datadog Splunk Prometheus Grafana or ELK

• Strong networking fundamentals (TCP/IP DNS HTTP/HTTPS Load Balancing Distributed Systems)

• Experience supportinghighly availableproduction environments

• Strong troubleshooting and incident management skills

Preferred Qualifications

• Google Cloud Professional certification

• Kubernetes certifications (CKA/CKAD)

• Experience with Argo CD

• Experience with application technologies such as Kafka and MongoDB; Redis RabbitMQ and NGINX exposure is also valuable

• Experience in SRE organizations

• Experience with distributed systems and disaster recovery

• Exposure to voice platforms or large-scale SaaS infrastructure

AI & Modern Engineering Expectations

• Leverage AI tools to improve infrastructure automation incident investigation application/code debugging troubleshooting documentation and operational workflows

• Demonstrate practicalproficiencywith AI engineering tools such as Claude Codex Gemini GitHub Copilot or similar tools for investigation scripting automation and code interpretation

• Stay current with AI-assisted engineering practices and cloud technologies

• Contribute to intelligent automated infrastructure aligned with Nextivas AI-powered platform vision

Additional Qualities

• Strong ownership and accountability

• Self-motivated in fast-paced production environments

• Ability to manage multiple priorities

• Excellent analytical and troubleshooting skills

• Attention to detail and commitment to reliability

• Collaborative mentoring mindset
• Passion for automation and continuous improvement

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity challenge the status quo and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically learning and improving as they go.
• Critical Thinker: Data-drivenforward-thinkingindividuals who identify key drivers anticipate risks and deliver clear recommendations. They confidently leverage AI and automation to reduce friction improve decision-making and focus on higher-value work.
• Right Attitude: Collaborative competitive and resilient team players who jump in to solve tough problems learn from setbacks and foster a culture of service respect andcarefor customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Medical - Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or in-laws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Beware of Recruitment Fraud: At Nextiva we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage. We also do not authorize any third parties to collect payments or sensitive information on our behalf.

All genuine communications from Nextiva originate from official email addresses ending in @. Communications received from free email services (such as Gmail Yahoo or Hotmail) purporting to be from Nextiva should be treated as fraudulent. If you are contacted by a third-party claiming to represent us please verify their credentials by writing to .

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva including unsolicited calls WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process Nextiva is not responsible for any losses arising from fraudulent activities. If you believe that you have been a victim of recruitment fraud please contact your law enforcement agencies immediately.

For genuine opportunities please apply only through our official career sites: Nextiva Careers&Nextiva Jobs on LinkedIn.

#LI-AK1 #LI-Onsite

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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